1. Introduction
At FinovateZA, we are committed to providing high-quality business consulting and financial planning services. This Return and Refund Policy outlines the conditions under which cancellations, rescheduling, and refunds may be requested.
Due to the nature of our services, all completed consulting services are non-refundable. However, we understand that unforeseen circumstances may arise, and we strive to provide fair and transparent resolutions.
This policy complies with United Kingdom’s Consumer Protection Act and Electronic Communications and Transactions Act.
2. Services Covered by This Policy
This policy applies to all consulting and financial planning services provided by FinovateZA, including:
Business strategy consulting
Financial planning sessions
Market analysis and advisory services
Because these services involve intellectual effort, time investment, and customized planning, they are non-refundable once rendered.
3. Cancellation & Rescheduling Policy
3.1. How to Cancel a Service
Clients who wish to cancel a scheduled service must send a request via email to [email protected] at least 48 hours before the scheduled appointment.
3.2. Client-Initiated Cancellations
Cancellations made 48 hours before the service – Eligible for a full refund or rescheduling at no additional cost.
Cancellations within 48 hours of the service – Not eligible for a refund, but clients may reschedule once without additional fees.
No-shows (failure to attend a scheduled consultation without prior notice) – Non-refundable and not eligible for rescheduling.
3.3. FinovateZA-Initiated Cancellations
If we are unable to deliver a service due to unforeseen circumstances (e.g., consultant unavailability, technical issues), clients will receive:
A rescheduled service at no additional cost.
A full refund if rescheduling is not possible.
4. Refund Eligibility
Refunds are only considered in the following cases:
If FinovateZA fails to deliver the agreed-upon service.
If the client has valid concerns regarding service quality, subject to review by our team.
If a refund request is made before service delivery and meets the cancellation conditions.
Refunds are not granted for:
Completed services where consulting time has been used.
Dissatisfaction based on subjective expectations (e.g., not achieving a desired business outcome).
Change of mind after service delivery.
Refund approvals are made at the sole discretion of FinovateZA’s management team, based on a case-by-case review.
5. Requesting a Refund or Service Modification
To request a refund or service modification:
Email [email protected] within 7 days of service completion.
Include your full name, service details, and reason for the request.
Our team will review your case and respond within 10 business days.
Refunds, if approved, will be processed to the original payment method within 14 business days.
For alternative resolutions, we may offer:
A complimentary follow-up consultation to address concerns.
A service credit toward future bookings.
6. Exceptions & Special Circumstances
In exceptional cases, where a refund is not possible but the client is dissatisfied, we may offer:
A follow-up consultation at no charge.
A partial refund or credit toward a future service.
These resolutions are at the discretion of FinovateZA and subject to individual review.
7. Payment Disputes & Chargebacks
Clients must first contact us at [email protected] before initiating a chargeback through their bank.
Chargebacks initiated without prior communication may be disputed by FinovateZA, and evidence of service delivery will be provided to financial institutions.
Clients are encouraged to seek resolution directly with us first, as we are committed to finding a fair and satisfactory solution.
8. Contact Information
For any inquiries regarding our Return and Refund Policy, please contact:
Address: 16 Tunis Rd, London W12 7EZ, UK
Phone: +44 800 024 6279
Email: [email protected]