1. Introduction
At FinovateZA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website or engage with our services.
We comply with the Protection of Personal Information Act of United Kingdom and international data protection standards. By using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect and process different types of personal information, including:
2.1. Personal Identifiable Information
Full name
Email address
Phone number
Business details (if applicable)
2.2. Technical Information
When you visit our website, we automatically collect:
IP address
Browser type and version
Device information
Website usage data (pages visited, time spent, referring website)
This information helps us analyze website traffic and improve user experience.
2.3. Communication Data
If you contact us via email, phone, or contact forms, we store your communications for record-keeping and service improvement.
2.4. Payment Information
We do not process or store payment details directly. All financial transactions are handled by secure third-party payment processors.
3. How We Use Your Information
We process personal data to:
Provide and manage our services, including business consulting and financial planning.
Respond to inquiries and customer requests.
Improve website functionality and user experience by analyzing traffic and engagement.
Ensure compliance with legal and regulatory obligations.
We do not sell, rent, or share your personal data for direct marketing or aggressive targeting.
4. Legal Basis for Processing Personal Data
We process personal data under the following legal grounds:
Legitimate Interest – When necessary to provide requested services.
Legal Obligation – When required by law.
Consent – When you voluntarily provide information for marketing.
5. Data Protection & Security
We take strict security measures to protect your data from unauthorized access, disclosure, or misuse, including:
Secure servers and encryption for sensitive data.
Limited access to personal data for authorized personnel only.
Regular security audits and system monitoring.
While we strive for high security standards, we cannot guarantee absolute security due to the nature of internet-based transactions.
6. Data Retention Policy
We retain personal information only as long as necessary for service delivery and legal compliance. When data is no longer required, we securely delete or anonymize it.
Retention Periods:
Contact form submissions: Up to 12 months for customer support.
Business records: 5 years (as per United Kingdomn regulations).
Marketing communications: Until the user opts out.
7. Sharing of Information
We may share data under strict confidentiality in the following cases:
7.1. Third-Party Service Providers
We work with trusted partners for:
Website hosting and analytics.
Secure payment processing.
These providers must comply with data protection laws and security standards.
7.2. Legal and Regulatory Compliance
We may disclose information when required by United Kingdomn law or regulatory authorities.
7.3. Business Transfers
In the event of a merger, acquisition, or business sale, personal data may be transferred under strict privacy conditions.
8. International Data Transfers
If data is transferred outside United Kingdom, we ensure it is protected under equivalent data protection standards. This may include:
Standard Contractual Clauses with third-party service providers.
Compliance with international security frameworks (e.g., GDPR for EU users).
9. Your Rights Under POPIA
Under United Kingdomn law, you have the right to:
Request Access – Obtain a copy of your personal data.
Request Correction – Fix inaccurate or incomplete information.
Request Deletion – Ask for data removal where legally applicable.
Restrict Processing – Limit how we use your information.
Withdraw Consent – Opt out of marketing at any time.
How to Exercise Your Rights
You can make a request by emailing us at [email protected]. We will respond within 30 days in compliance with POPIA regulations.
10. Cookies and Tracking Technologies
We use cookies and analytics tools to improve your experience. Learn more in our Cookie Policy.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies. We encourage users to review the policies of third-party platforms before providing personal data.
12. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.
13. Contact Information
If you have any questions about this Privacy Policy or want to exercise your rights, contact us:
Address: 16 Tunis Rd, London W12 7EZ, UK
Phone: +44 800 024 6279
Email: [email protected]